Ricoh Americas Corporation is testing a package retrieval kiosk that will cut wait times and automate notifications and pick up.
The new solution unveiled at national Association of College Auxiliary Services (NACAS), has reported cutting average the student wait time of more than 20 minutes to less than two.
The University Kiosk for Higher Education works by having mailroom employees receive and digitally scan packages upon arrival. Ricoh’s solution then generates an e-mail alert to be sent to the student, containing the package’s location within the mail center.
When the student is ready to pick up their package, they simply visit the mail center and swipe their student ID card at the kiosk. The kiosk alerts mailroom staff visually and audibly that a student has arrived, and displays the student’s name and relevant package information via LCD touchscreen monitors.
The pickup process is completed when the employee retrieves the package and the student provides an electronic signature.
The University Kiosk for Higher Education uses Ricoh’s TRAC solution – a Web-based, centralized reporting tool that in addition to measuring mailroom performance, documents each package’s chain of custody.
In many implementations, Ricoh – who has logged more than 20 years of mail center operation experience – has staffed mailrooms with Ricoh Managed Document Services personnel.