Association honors standout members for exceptional work at 23rd Annual Conference
12 May, 2016
Hannah presented at her first Canadian Campus Card Conference (CCCC) in 2012 and has continued the tradition at every NACCU and CCCC conference since. In January 2014, Melissa was appointed Director of the UNB Card Office. Since then, her accomplishments include:
- Organized and implemented a campus wide recarding project to introduce new contactless technology. In total, New Brunswick pre-printed 6,962 cards in-house and was able to distribute over 1,100 cards on the first day of the recard initiative.
- Collaborated with and brought three departments together (ITS, Facilities Management and Security) to develop a long-term door access solution currently being implemented in a phased approach across campus. The project is seeing the university’s ITS and UCard managing the back end, Facilities Management overseeing the hardware installs, and Security monitoring access points 24/7.
- Worked with two separate institutions across three campuses to bring the same level of card technology to each.
- Worked with ITS to develop and implement an in-house Online Photo Submission program to meet multi-campus needs.
- Collaborated with campus media services department to develop two UCard videos highlighting card services and uses.
- Brought on four new merchants and various advertisers.
- Developed an office team that readily supports each other to ensure great service to customers.
- Increased transaction amounts and usage.
- Worked with vendor to review and implement new services as technologies and budgets become available.
- Developed a new POS system and financial process.
- Led New Brunswick’s UCard steering committee consisting of various department heads across campus.
The NACCU New Professional Award was established in 2012 and is sponsored by U.S. Bank. The award is presented to an individual who has been working in the card industry for no longer than three years, and who has contributed to the industry through a combination of any or all of the following:
- NACCU Conference attendance
- New Professionals Institute attendance
- A letter of support from a colleague at their institution (faculty, staff, senior administrator, customer of the program, etc.) that illustrates the nominee’s contribution to the success or enhancement of the program.
- Contributions to NACCU: CARDtalk contribution; committee membership; education session moderator; education session presenter; listserv participation; mentorship program participation; regional workshop attendance; web conference attendance; web content library contribution.
Ottawa innovates with new meal program
The University of Ottawa is the recipient of the 2016 NACCU Innovative Technology Award. Brett St. Pierre from HID Global/ASSA ABLOY, the award sponsor, presented the award to Ottawa’s Danny Albert and Patrick Genest.
When the University of Ottawa rolled out a mandatory meal plan for first year residents, it presented many operational challenges that needed to be addressed. With several satellite campuses and off-campus co-op programs, some Ottawa students didn’t have time to return to the dining hall for meals because of their academic schedules.
The Boxed lunch program enables these students to easily place their orders for themselves. The university now enables students the to pre-order their meals through their smartphones without demanding significant human resources and internal IT development.
The Boxed lunch programs leveraged available smartphone technology and integrated it into multiple internal processes, the different internal client management systems and with the university’s one card provider. Further integration of the application with kitchen production and customer service processes were achieved to ensure a positive student experience. Once a student is provided access to either program, they have the ability to place, modify or cancel an order with their smartphones.
Completed orders are emailed directly to the main production kitchen in real time, and an automated report is sent daily, minimizing human resource demand. Students can include comments through the app, which are also sent directly to the food service provider. Ottawa staff also have access to a dashboard for the app that allows them to view ordering analyses, such as the popularity of individual items.