Pasco-Hernando Community College has become the 20th higher education institution in Florida to partner with Higher One, New Haven, Conn., to electronically distribute financial aid refunds to students. The New Port Richey school will begin distributing the Higher One-enabled refunds this summer.
Previously, PHCC has funds to students via paper checks. A desire to make the process more efficient and improve student service led the College to look into electronic refund distribution methods.
With the new process, PHCC will send Higher One a file with student names and refund amounts along with a wire for the total amount of the refunds to be distributed. Higher One will educate students on the new service, collect and protect student banking information and refund preferences, distribute refunds to each student based on his or her refund preference, handle bounced ACH payments and returned checks, and field any refund related inquiries from students or staff.