Self-service kiosks and intelligent receipt printers automate order process
Point of sale solutions provider, Epson America has announced an initiative with Chartwells and Cirra Systems that will install Epson receipt printers to support kiosk ordering at the University of Utah’s Lassonde Entrepreneur Institute.
The initiative will leverage Cirra Systems’ Tavlo restaurant management system and Epson’s OmniLink TM-T88V-DT intelligent printer and TM-U220 receipt printer, both stationed in the kitchen. At the ordering kiosk, meanwhile, there will be three Epson receipt printers deployed — one for each of the three kiosks.
The OmniLink device acts as the device hub and with its embedded PC with VGA output drives kiosk applications to communicate directly with the Epson receipt printers. OmniLink’s ePOS Print and Server Direct Print technology provides communication between the receipt printers and mobile devices anywhere in the Lassonde facility.
“We wanted an ordering system that made it easier and faster for the students to order,” says Dallas Balzly, Chartwells’ director of dining. “We also feel that this system will speed up our service and increase accuracy. And since we already had great success in using Tavlo and Epson printers in another location at the University of Utah’s campus, this was an easy choice.”
The Lassonde Studios building houses a 24/7 café where the Tavlo POS runs three self-order kiosks. Food orders are sent to the Epson receipt printers in the kitchen for preparation. Students pick up their order when their name is called. Cirra Systems will also provide an app version that will let students tie in to the system from their rooms.
The cloud-based Tavlo restaurant management system is designed to improve restaurant efficiency. The solution integrates a POS system, customizable website, online ordering, employee timekeeping and CRM tools in a single package. Its browser-based POS enables seamless access on tablets, laptops, kiosks and other mobile devices.