In an era when single-office companies are attempting to provide nationwide service – using a hybrid model that combines depot service and periodic on-site maintenance – we stand by our belief that true local service always provides the best value.
To me, single-office service is akin to flying in a mechanic from Detroit to repair your Ford automobile, when you have a certified Ford dealer right down the street. Any time you have to deal with an 800 number, diagnose or replace a printer, you lose valuable time from your real job. It is always better to have an experienced, local technician simply come in and fix the problem.
Relationships are key
The hard costs that a university normally sees include service agreements, card stock, printer supplies, and ID systems. An added benefit of the local ISG dealer is expert consultation. With ISG dealers, this feature is free and does not require a long-term service agreement. Clients receive the same high level of support and expertise, and we will tailor the agreement to best fit your needs and budget.
With large vendors you are limited to just the products they offer. ISG solution providers have the independence to offer a variety of manufacturer products, and efficiently integrate the right ones together into a complete, working system.
What if you want to implement a simple tracking program, investigate portable badging systems, increase the speed of capture and enrollment, discuss different card printer technology, or review contactless smart card options? You always receive solid, independent advice and service from your local ISG dealer. It’s a relationship that we pride ourselves on.
Campus administrators have strong relationships with their local dealers. Our dealers recognize that their campuses appreciate seeing a familiar face that knows their systems and requirements. A vendor that reviews notes from a database before boarding an airplane just can’t compare to a trusted, local partner.