By David C. Wyld, Contributing Editor

A recent research report from ABI Research projected that the overall systems revenue for RFID in the area of airline baggage handling will grow from $11.8 million in 2006 to an estimated $27.5 million in 2011, representing a compound annual growth rate of over 18%. From the perspective of Lorne Riley of the IATA: “It’s reaching the tipping point. The business case itself is relatively strong.” The business case is so strong precisely because luggage handling is proving to be an “Achille’s Heel” in their customer service equation.