Previously, PHCC has funds to students via paper checks. A desire to make the process more efficient and improve student service led the College to look into electronic refund distribution methods.

With the new process, PHCC will send Higher One a file with student names and refund amounts along with a wire for the total amount of the refunds to be distributed. Higher One will educate students on the new service, collect and protect student banking information and refund preferences, distribute refunds to each student based on his or her refund preference, handle bounced ACH payments and returned checks, and field any refund related inquiries from students or staff.