Does your campus card office really need a policy and procedures manual to be effective? Absolutely, if for no other reason than to cover your back when you’re on vacation or sick, says Kristy Vienne, director of the Bearkat One Card Services at Sam Houston State University, Huntsville, Tex.
“You can get by without one, but if you leave or get promoted, you don’t want to rely on word of mouth to continue programs and services you started,” Vienne told a NACCU webinar audience in late October.
A number of campus card offices run on a day-to-day basis without a formal policy and procedure manual, but it’s not recommended, she said.
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